Politique de remboursement

Return and Refund Policy for Vera Moda

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at veramoda1999@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at veramoda1999@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at veramoda1999@gmail.com.

At Vera Moda, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, we offer a straightforward return and refund process. Please read the following policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

  • Timeframe: You may return products within 14 days of receiving your order.

  • Condition: The product must be in its original condition, unused, and with all tags and packaging intact.

  • Proof of Purchase: A valid receipt or order number is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return unless they are defective or damaged:

  • Perishable goods (e.g., beauty products that have been opened or used).

  • Custom-made or personalized items.

  • Items marked as "final sale" or "non-returnable" on the product page.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at support@veramoda.com or use the live chat on our website to request a return. Provide your order number and reason for the return.

  2. Return Authorization: We will provide you with a Return Authorization Number (RMA) and instructions on where to send the product.

  3. Ship the Product: Pack the item securely in its original packaging and include all accessories. Ship it to the address provided by our team.

  4. Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4. Refund Process

  • Approved Returns: If your return is approved, we will process your refund within 5 to 7 business days. The refund will be issued to the original payment method used during purchase.

  • Refund Amount: You will receive a refund for the product price, excluding shipping costs (unless the return is due to an error on our part).

  • Shipping Costs: If the return is due to a mistake on our side (e.g., wrong or damaged product shipped), we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.

5. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately at support@veramoda.com.

  • We may request photos or a description of the issue to assist with your claim.

  • Once confirmed, we will offer a free replacement or a full refund, including return shipping costs.

6. Exchanges

  • We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item and place a new order.

  • The return process for exchanges follows the same steps as outlined above.

7. Cancellations

  • You may cancel your order before it is shipped. Once the order has been shipped, our return policy will apply.

  • To cancel an order, contact us at support@veramoda.com with your order number.

8. International Returns

  • Customers outside our primary shipping region may be responsible for additional customs duties or taxes when returning products.

  • Please check your country's customs regulations before initiating a return.

9. Late or Missing Refunds

  • If you have not received your refund within the specified timeframe, please:

    1. Check your bank account or payment method.

    2. Contact your credit card company or payment provider, as processing times may vary.

    3. If the issue persists, contact us at support@veramoda.com.

10. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please reach out to us at:

Summary of Key Points

Aspect Details
Return Window 14 days from receipt of order.
Condition Unused, in original packaging with tags attached.
Refund Timeframe 5 to 7 business days after approval.
Non-Returnable Items Perishable, custom-made, or final sale items.
Return Shipping Costs Covered by Vera Moda if the return is due to our error; otherwise, customer pays.